Georgia Highlands College


Microsoft® Office Outlook® 2010: Level 2

GHC Computer Applications Training provided by Learning & Development will be approximately 3-4 hours in length unlike the courseware designation of 6 hours.  Therefore, actual content covered in class will vary from this outline.

Course Description

Course Objective: You will customize the Outlook environment, calendar, and mail messages, and will also track, share, assign, and quickly locate various Outlook items.

Target Student: This course is designed for experienced Outlook users who need to customize their Outlook environment, calendar, and email messages and who wish to track, share, assign, and locate various Outlook items.

Prerequisites: Prospective students should be familiar with using personal computers (basic typing skills are recommended). They should be comfortable with the Windows environment and be able to use Windows to manage information on the computer. Specifically, they should be able to launch and close programs; navigate to information stored on the computer; and manage files and folders. Before taking this course, it is recommended that students take Microsoft Office Outlook 2010: Level 1 or possess equivalent knowledge.

Course Objectives

Upon successful completion of this course, students will be able to:

  • customize message settings.
  • organize and locate Outlook messages.
  • set calendar options.
  • track activities using the Journal.
  • assign and track tasks.
  • share folder information.
  • customize the Outlook environment.

Course Content

Lesson 1: Customizing Message Options

Topic 1A: Modify Message Settings

Topic 1B: Modify Delivery Options

Topic 1C: Change the Message Format

Topic 1D: Set the Out of the Office Notification

Topic 1E: Create a Contact Group

Topic 1F: Insert a Hyperlink

Topic 1G: Create Quick Steps

Lesson 2: Organizing and Locating Messages

Topic 2A: Sort Messages Using Multiple Criteria

Topic 2B: Find Messages Using Instant Search

Topic 2C: Find Messages Using Multiple Criteria

Topic 2D: Filter Messages

Topic 2E: Organize Messages

Topic 2F: Manage Junk Email

Lesson 3: Setting Calendar Options

Topic 3A: Set Workdays and Time

Topic 3B: Display an Additional Time Zone

Topic 3C: Set Availability Options

Topic 3D: Create Calendar Groups

Topic 3E: Manage Automatic Meeting Responses

Lesson 4: Tracking Activities Using the Journal

Topic 4A: Record a Journal Entry Automatically

Topic 4B: Record a Journal Entry Manually

Topic 4C: Modify a Journal Entry

Lesson 5: Managing Tasks

Topic 5A: Assign a Task

Topic 5B: Reply to a Task Request

Topic 5C: Send a Task Update

Topic 5D: Track Assigned Tasks

Lesson 6: Sharing Folder Information

Topic 6A: Specify Folder Permissions

Topic 6B: Access Another User's Folder

Topic 6C: Send Calendar Information in an Email Message

Topic 6D: Delegate Folder Access to Users

Lesson 7: Customizing the Outlook Environment

Topic 7A: Customize the Ribbon and Quick Access Toolbar

Topic 7B: Customize the To-Do Bar

Topic 7C: Create a Folder Home Page


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