Georgia Highlands College

Supervisory Development Program

These 3-hour workshops are just what your front-line leaders need to help them develop the skills they need to succeed on the job.  Delivered in bite-sized chunks, these workshops highlight critical skills that make a difference without taking your staff away from their jobs for an entire day. 

Facilitator: A national presenter, Dr. Tina Brush has over 30 years of consulting and training experience and has worked with organizations throughout the Midwest and Southeast as well as overseas.  Her book on supervision has been used overseas as well here in the states.

Each workshop is $89.  If you sign up for the entire series, the cost is $800 per participant. All ten workshops must be completed within one year from starting the series in order to obtain a certificate.

Workshop 1: Becoming the Boss: Making the Transition. Moving into a supervisory/lead position is challenging but there are things you can do to ease the transition.  In this workshop you will learn how to:

  • Distinguish among “doing,” “managing,” and “leading”
  • Target your actions to achieve your #1 priority
  • Demonstrate empathy and earn trust.

Workshop 2: Attitudes! Attitudes drive behavior and behavior influences attitudes. In this workshop you will learn how to:

  • Understand the effect of attitudes on behavior
  • Learn the effect of personality on attitudes toward others
  • Build positive and productive attitudes among team members

Workshop 3: Communication Toolbox. We tend to be poor communicators because we don’t communicate with a plan. You will learn how to:

  • Identify barriers to effective communication
  • Understand the impact everything you communicate has on your team
  • Become an active, intentional listener

Workshop 4: Promote Problem Solving.  Building a team of problem-solvers to achieve high performance is a challenge all supervisors face. You will learn how to:

  • Identify real problems instead of getting hung up on symptoms
  • Promote resolution-based fact finding
  • Encourage team members to adopt a problem-solving mindset
  • Stop blaming, whining, and excuse-making on your team.

Workshop 5: Understanding Motivation. It’s a lot easier to influence people if you understand why they do what they do and how your actions influence their performance.  You will learn how to:

  • Determine what is really important to each employee and how to give them more of it
  • Identify roadblocks to high performance your actions may be creating
  • Act to unleash the performance potential in each of your employees.

Workshop 6: Feedback that Works. Feedback is your most powerful tool for guiding employees and your team to high performance levels.  You will learn to:

  • Provide feedback that impacts future performance
  • Give meaningful appreciation for a job well done
  • Avoid defensive reactions when giving and receiving constructive feedback.

Workshop 7: Leading Others. Develop your employees perform to their highest potential.  You will learn how to:

  • Train employees to perform tasks to meet standards
  • Coach to redirect or develop performance
  • Delegate to empower and engage employees

Workshop 8: Dealing with Difficult People.  Like a virus, difficult people can infect your work group. You will learn to:

  • Develop strategies to minimize the negative effects of difficult behavior
  • Turn difficult conversations into positive learning opportunities
  • Establish zero tolerance for bullying or harassment

Workshop 9: Dealing with Disagreement. Without conflict, there is no change.  Different opinions can be a valuable tool.  You will learn how to:

  • Defuse anger and hurt and reduce defensiveness in conflict situations
  • Identify the root causes of conflicts
  • Apply effective resolution strategies.

Workshop 10: Change Toolbox. Change is a fact of life and you regularly find yourself having to implement changes.  You will learn how to:

  • Reduce employees’ fear and insecurity
  • Establish WIIFM for your employees
  • Support employees as they navigate through the change.


Workshops are highly interactive and focus on equipping participants with skills and tools they can use upon returning to work.


For further information on any class or to register, please call
678-872-8240 or E-mail
Georgia Highlands College
The University System of Georgia
Rome, Cartersville, Acworth, Dallas, Douglasville and Marietta, Georgia
AA/EE/EEO Institution, ADA

© 2018 Georgia Highlands College